Comments on: Bad Experience with U.S. Airways Dividend Miles http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/ neat fun stuff Sat, 20 Mar 2010 15:22:37 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ed http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-465516 Ed Tue, 09 Feb 2010 16:00:23 +0000 http://www.mattcutts.com/blog/?p=3055#comment-465516 I had over 92,000 miles accumulated with U.S. Air. Last month I received a notice that my miles had expired due to no activity in the last year. On Dec. 08 I lost my job due to the economy. With little income my choices were to pay $300, pay for a credit card, or fly within two weeks. None of these are good choices when you do not have a job. Twenty years to accumulate these miles and now they are taken away by U.S. Air policy. I contacted the company and was told I still only have three choices. I had over 92,000 miles accumulated with U.S. Air. Last month I received a notice that my miles had expired due to no activity in the last year. On Dec. 08 I lost my job due to the economy. With little income my choices were to pay $300, pay for a credit card, or fly within two weeks. None of these are good choices when you do not have a job. Twenty years to accumulate these miles and now they are taken away by U.S. Air policy. I contacted the company and was told I still only have three choices.

]]> By: Cynthia Yoon http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-463939 Cynthia Yoon Sat, 06 Feb 2010 06:59:57 +0000 http://www.mattcutts.com/blog/?p=3055#comment-463939 I have a horrific experience with U.S. Air and I gave them numerous chances, urging them to reconsider the situation. They still don't give a crap and say the same shit. I am actively involved in boycotting U.S. Airways and I will NEVER forget what they did and what the response was. Never flew with such low standard customer service where the workers try to publicly embarrass the customer and speak in such a condescending manner! I need to start blogging soon too to better publicize the injustice and disrespect I had to go through with them. UGH!!! I have a horrific experience with U.S. Air and I gave them numerous chances, urging them to reconsider the situation. They still don’t give a crap and say the same shit. I am actively involved in boycotting U.S. Airways and I will NEVER forget what they did and what the response was. Never flew with such low standard customer service where the workers try to publicly embarrass the customer and speak in such a condescending manner! I need to start blogging soon too to better publicize the injustice and disrespect I had to go through with them. UGH!!!

]]> By: Ann http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-459019 Ann Thu, 28 Jan 2010 05:56:20 +0000 http://www.mattcutts.com/blog/?p=3055#comment-459019 I am so very glad I looked at this site. I have spent 2 hours planning a trip to Los Angeles in December using U S Airways. The price was good and they were the only non-stop flights. Then I looked them up on my computer and found this site with all the problems when using US Airways. I certainly won't go with them. Thank you everyone. I am so very glad I looked at this site. I have spent 2 hours planning a trip to Los Angeles in December using U S Airways. The price was good and they were the only non-stop flights. Then I looked them up on my computer and found this site with all the problems when using US Airways. I certainly won’t go with them. Thank you everyone.

]]> By: hui ju cheng http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-455947 hui ju cheng Wed, 20 Jan 2010 20:30:10 +0000 http://www.mattcutts.com/blog/?p=3055#comment-455947 I had the worst nightmare ever! I book 6 continues flight in my 1 week vacation with us airway, i took 1st flight and my luggage was lost and delayed. and the 2nd flight is late for 2 hour ! and then i decide to drive to my destination . after i arrive at 3rd flight. theyh told me simply because i skip a flight. they cancel all of our flight without any refund or replacement. they told me unless i drive back to my 2nd destination and wait for another day to catch the next flight to start over again . it sounds just really really crazy and does not make any sense . i try to call talk to a manager after a manager they insist i pay a 1000 dollar penatly . which is price for all 6 flight. they cancel all my flight and lie to me on the customer service phone. me and my bf sit at airport and they wont' let us go on our flight . they wont refund anything or let us get on any flight. we have to sit at the aiport and use our laptop to get ticket with another airline to move on for our trip and after we have to spent even more for buy so many other last minute flight ticket to go to our other destination and go home. it is very sad and i dont' know how can a airline have such awful mean disrespect and tricky service. trust me. they sold all of our seat to other ppl. cuz we check later those flight are all full. i will not recoomend anyone try this airline unless u want to ruin ur trip. I had the worst nightmare ever! I book 6 continues flight in my 1 week vacation with us airway, i took 1st flight and my luggage was lost and delayed. and the 2nd flight is late for 2 hour ! and then i decide to drive to my destination . after i arrive at 3rd flight. theyh told me simply because i skip a flight. they cancel all of our flight without any refund or replacement. they told me unless i drive back to my 2nd destination and wait for another day to catch the next flight to start over again . it sounds just really really crazy and does not make any sense . i try to call talk to a manager after a manager they insist i pay a 1000 dollar penatly . which is price for all 6 flight. they cancel all my flight and lie to me on the customer service phone. me and my bf sit at airport and they wont’ let us go on our flight . they wont refund anything or let us get on any flight. we have to sit at the aiport and use our laptop to get ticket with another airline to move on for our trip and after we have to spent even more for buy so many other last minute flight ticket to go to our other destination and go home. it is very sad and i dont’ know how can a airline have such awful mean disrespect and tricky service. trust me. they sold all of our seat to other ppl. cuz we check later those flight are all full. i will not recoomend anyone try this airline unless u want to ruin ur trip.

]]> By: jan http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-453691 jan Fri, 15 Jan 2010 23:44:07 +0000 http://www.mattcutts.com/blog/?p=3055#comment-453691 Just tried to use the dividend miles that I had acquired after paying a $79 annual fee for the US Airways Mastercard. I was told that you would be able to fly anywhere for free after signing up for the card. What a scam! Even though there are direct flights from Newark to Denver in July, with dividend miles, they are either at midnight or you need more points than amount that came after acquiring the card. (must be in the fine print). I even looked at Newark to Denver in October and Newark to Sarasota in August (as if people want to be there in August). The same 'sold out' was shown for 'low coach' and 30,000 points were required for 'high coach' , however only 25,000 points come with the card. There may have been one 'low coach' that was not sold out on the return date that I selected. Probably at a ridiculous time also. If someone grabs you at the Charlotte airport and tries to get you to sign up for this card, and gives you a few trinkets...just keep walking!!! Better yet, keep the trinkets and then cancel the card!!! Just tried to use the dividend miles that I had acquired after paying a $79 annual fee for the US Airways Mastercard. I was told that you would be able to fly anywhere for free after signing up for the card. What a scam! Even though there are direct flights from Newark to Denver in July, with dividend miles, they are either at midnight or you need more points than amount that came after acquiring the card. (must be in the fine print). I even looked at Newark to Denver in October and Newark to Sarasota in August (as if people want to be there in August). The same ’sold out’ was shown for ‘low coach’ and 30,000 points were required for ‘high coach’ , however only 25,000 points come with the card. There may have been one ‘low coach’ that was not sold out on the return date that I selected. Probably at a ridiculous time also. If someone grabs you at the Charlotte airport and tries to get you to sign up for this card, and gives you a few trinkets…just keep walking!!! Better yet, keep the trinkets and then cancel the card!!!

]]> By: Thaddeus Buttmunch http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-442153 Thaddeus Buttmunch Mon, 21 Dec 2009 22:26:16 +0000 http://www.mattcutts.com/blog/?p=3055#comment-442153 I volunteered to get "bumped" in Denver years ago. When I tried to use the comp miles the no-help desk in Manilla "I'm sorry sir you have to leave Monday and return Thursday. (and it has to be on the 35th of February on a quadruple leap year!") Also I misplaced my dividend miles card recently and they are not replacing them. They also have a habit of losing my luggage. Delta is evern WORSE with their Atlanta connection. I've spent many a night holed up in Atlanta and NO Comp for my troubles! Obama we need a national bullet train! I volunteered to get “bumped” in Denver years ago. When I tried to use the comp miles the no-help desk in Manilla “I’m sorry sir you have to leave Monday and return Thursday. (and it has to be on the 35th of February on a quadruple leap year!”)

Also I misplaced my dividend miles card recently and they are not replacing them.

They also have a habit of losing my luggage.

Delta is evern WORSE with their Atlanta connection. I’ve spent many a night holed up in Atlanta and NO Comp for my troubles!

Obama we need a national bullet train!

]]> By: John http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-438473 John Tue, 15 Dec 2009 01:00:36 +0000 http://www.mattcutts.com/blog/?p=3055#comment-438473 wish I'd seen this post in Septemeber. The Make-A_Wish Foundation is always looking for air miles (many wishes involve travel) and 15,000 would really help them. You still need to interact with the airline however (http://www.wish.org/help/donate_airline_miles) Hope all is better, Matt. wish I’d seen this post in Septemeber. The Make-A_Wish Foundation is always looking for air miles (many wishes involve travel) and 15,000 would really help them.
You still need to interact with the airline however
(http://www.wish.org/help/donate_airline_miles)

Hope all is better, Matt.

]]> By: Harry Noss http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-421730 Harry Noss Tue, 17 Nov 2009 15:17:40 +0000 http://www.mattcutts.com/blog/?p=3055#comment-421730 For many years I flew U S Air as they were the most convenient airline out of Pittsburgh. I accumulated over 100,000 miles. I retired and and wanted to have my sons use the miles. apparently this did'nt work. When I inquired I learned that the miles had been taken away as the were not nuse within a specified time. After this bad experience U S Air lost a good customer. They have yet to learn that a dissatisfied customer will cost you many times more than wining a new customer. Keeping a satisfied customer dosen't cost anything except phony accounting profit. No wonder u s air is considered a lousy airline. For many years I flew U S Air as they were the most convenient airline out of Pittsburgh. I accumulated over 100,000 miles. I retired and and wanted to have my sons use the miles. apparently this did’nt work. When I inquired I learned that the miles had been taken away as the were not nuse within a specified time. After this bad experience U S Air lost a good customer. They have yet to learn that a dissatisfied customer will cost you many times more than wining a new customer. Keeping a satisfied customer dosen’t cost anything except phony accounting profit. No wonder u s air is considered a lousy airline.

]]> By: MikeG http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-410654 MikeG Thu, 29 Oct 2009 19:47:13 +0000 http://www.mattcutts.com/blog/?p=3055#comment-410654 I am a 7 year US Airways (America West) Chairman and in the last two months have had the worst experiences with them. The current one is that I flew out this Tuesday to Toronto from Phoenix and was upgraded to first class (which is great) but when I called in yesterday to check on my upgrade status for my flight back Friday the lady asked me how I got to Toronto? I said I flew there on your airline in seat 3F. She says well I have no record of you on that flight, oh we have you as a "noshow" and canceled your return flight. This has to be some sort of violation since my name was not on the manifest I assume a huge security issue. Anyways, their service continues to amaze me and I hate to think I may have to consider other options. I am a 7 year US Airways (America West) Chairman and in the last two months have had the worst experiences with them. The current one is that I flew out this Tuesday to Toronto from Phoenix and was upgraded to first class (which is great) but when I called in yesterday to check on my upgrade status for my flight back Friday the lady asked me how I got to Toronto? I said I flew there on your airline in seat 3F. She says well I have no record of you on that flight, oh we have you as a “noshow” and canceled your return flight. This has to be some sort of violation since my name was not on the manifest I assume a huge security issue. Anyways, their service continues to amaze me and I hate to think I may have to consider other options.

]]> By: Eduardo http://www.mattcutts.com/blog/us-airways-frequent-flyer-miles/#comment-402234 Eduardo Mon, 12 Oct 2009 01:16:14 +0000 http://www.mattcutts.com/blog/?p=3055#comment-402234 "legacy carriers" matthew ? thats hilarious. im waiting for beam-me-up airlines to starting flying into my home airport :) “legacy carriers” matthew ? thats hilarious. im waiting for beam-me-up airlines to starting flying into my home airport :)

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