Comments on: Bad Experience with U.S. Airways Dividend Miles

By: Matt

Matt — Sat, 17 Sep 2011 02:17:17 +0000

amazing that nobody offered this suggestion yet but you could have downloaded the usairways shopping toolbar and made 3 searches to earn 1 mile thus resetting the expiration period. it uses yahoo.com but oh well!

By: David

David — Mon, 29 Aug 2011 02:43:05 +0000

US Air may be dirty.

I just got the letter from the magazine company wanting me to buy mags with my expiring miles and went on US Air to see when my miles expire and no date is available. I checked around and could not find it. American, SW and Delta (when they did expire) would give you this info on the web.

Then I figured that I would email US Air to get the expiration date and the contact link for email is broken.

I called the 1-800 to get the info and a recording said they are too busy now, call back later, and just hung up me.

By: Angelo

Angelo — Thu, 18 Aug 2011 04:05:19 +0000

I have 50,000 miles saved up which have been “forfeited,” but will supposedly be reinstated once I have used the ticket I bought to keep the account active. The problem is that the ticket I bought is one-way and my plans for the return journey have fallen through do to a friend’s health problems. I would like to cancel the trip, but then I will lose my miles and will have to pay or buy yet another ticket to get my miles back. I only get my miles back if I use the ticket that I bought. My question is, what if I were to check in for the flight, but not actually board it? I cannot afford to buy a return flight and have no way of getting home from my destination, but otherwise I will lose all the miles I have saved up. If I don’t board the flight, do I lose the miles? People miss their flights all the time, right, wouldn’t it be just like if that were to happen?

I have been a loyal US Airways customer for many years now, but after this fine-print fiasco as well as the extremely rude treatment I received from “customer service” representatives on the phone, I have decided that I will never buy a ticket from this airline again.

By: Jean Jessup

Jean Jessup — Sat, 13 Aug 2011 00:17:33 +0000

Please note that I took a trip on US Airway on March 17th to Washington, DC from Tampa and returned to Tampa on the 26th of March. I did not receive the mileage added to my dividend miles account.

Thank you.

By: vera attia

vera attia — Thu, 28 Jul 2011 20:44:46 +0000

Although they have fairly good air miles programs, US airways traveling is probably the worst airline experiences I have had so far. I travel almost monthly due to business and family trips and they are usually the only option for me to travel but whenever I get a chance to pick another airline at a reasonable price I do so without hesitation. I have complained to them and all i got was what looks like an automated email with an apology, the usual template I guess….

By: Brandon

Brandon — Thu, 28 Jul 2011 15:16:52 +0000

I’ve never had a bad experience with the Dividend Miles itself but I got a card through Barclays Bank that has been an absolute nightmare. They are incompetent and have no idea what is going on even with their own promotions. There are much better frequent flier programs out there if you ask me.

Brandon

By: Mauirca Robinson

Mauirca Robinson — Mon, 13 Jun 2011 20:39:58 +0000

I flew US airways and my bags was broken into. someone stole my watch adn its disgusting and I will keep bloggong everywhere about the horrible service that I recieved when I tried to file a complaint by the nasty agents on the line . Never fly US airways they are thieves checking the bags

By: D. Price

D. Price — Sun, 29 May 2011 14:29:49 +0000

So glad i read this before hitting the magazines selection button – thought it sounded too good to be true!

By: Shashi Dadlani

Shashi Dadlani — Fri, 25 Feb 2011 13:15:15 +0000

The company hires Idiots in their frequent flyer dept. We submitted flight credits on continental airlines for my wife in March of 2010 by email. Mailed original boarding passes in April 2010, called and called no reply. Finally got hold of some lady on the phone (spoken with your customer service rep: miss. caroline (her employee id: mn0132.) with regards to my account 0u048d4 (REF# KANA 5045586) She asked us to email the same info again To: dividendmiles@myusair.com – did that on 2/2/11 – again sent another reminder by email on 2/18 by email. NO RESPONSE – NO Credits. Why is US AIR part of Star alliance?

By: Matt

Matt — Fri, 21 Jan 2011 02:29:03 +0000

I can second your bad experience. Over the years I’ve had gathered US Airways miles, whether through flights or credit card purchases, and I’ve never been able to use any of them. It’s a joike. Most of the time I can’t even log on using my dividend miles number because the website rejects it. I’ve had to change account numbers several times just to get access to my miles, only to find the new number they “merged my other accounts into” won’t work either! Case in point, today. After a long time NOT flying US Airways, I was forced into a business flight on USAirways. Again, my dividend miles account will not work. Even after calling the 800 number, and the customer service person insisting they had cleared up the problem and everything was now fine, it doesn’t work. Very frustrating experience with these people. It’s like they want to lure you into thinking you might actually get something for flying their airline or using their credit card, and poof!! it was all just a pipe dream, we won’t give you access to your miles, they’re just in this glass box,safe and sound. You can look but not touch! Their website sucks too, it always has been garbage. I try to fly Southwest or American, whenever my destination allows me too, at least their mileage programs are accesible via their website and I have actually used my miles from both airlines.