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	<title>Comments on: How Google handles hacked sites</title>
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	<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/</link>
	<description>neat fun stuff</description>
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		<title>By: Claudio</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-421954</link>
		<dc:creator>Claudio</dc:creator>
		<pubDate>Tue, 17 Nov 2009 23:40:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-421954</guid>
		<description>Google manipulates public opinion in Brazil

In 2010 there will be an election in Brazil and one of the candidates, the governor of Sao Paulo, Jose Serra of the PSDB - Conservative Party, a rival of President Lula - has always been protected by the media (TV&#039;s, newspapers and magazines in Brazil are in the hands of conservatives).

On 13/11/2009 there was a serious accident in one of the works of the governor, called Rodoanel (like “Ring Road”). There are many allegations of corruption in this work.

I saw on a site that Serra had ordered to Google to not publish the accident in the Rodoanel. At first, I thought that&#039;s a joke. I like Google and did not believe there was this kind of manipulation. I always knew of the manipulation in newspapers and magazines, but in Google? I could not believe it...

Well, try to find a picture of the Rodoanel accident there. I tried but I could not find anything. Not a single image. The complaint is on this site (portuguese): http://cloacanews.blogspot.com/2009/11/serra-mandou-google-obedeceu-sistema-de.html


This is not scary?
(sorry my poor english)</description>
		<content:encoded><![CDATA[<p>Google manipulates public opinion in Brazil</p>
<p>In 2010 there will be an election in Brazil and one of the candidates, the governor of Sao Paulo, Jose Serra of the PSDB &#8211; Conservative Party, a rival of President Lula &#8211; has always been protected by the media (TV&#8217;s, newspapers and magazines in Brazil are in the hands of conservatives).</p>
<p>On 13/11/2009 there was a serious accident in one of the works of the governor, called Rodoanel (like “Ring Road”). There are many allegations of corruption in this work.</p>
<p>I saw on a site that Serra had ordered to Google to not publish the accident in the Rodoanel. At first, I thought that&#8217;s a joke. I like Google and did not believe there was this kind of manipulation. I always knew of the manipulation in newspapers and magazines, but in Google? I could not believe it&#8230;</p>
<p>Well, try to find a picture of the Rodoanel accident there. I tried but I could not find anything. Not a single image. The complaint is on this site (portuguese): <a href="http://cloacanews.blogspot.com/2009/11/serra-mandou-google-obedeceu-sistema-de.html" rel="nofollow">http://cloacanews.blogspot.com/2009/11/serra-mandou-google-obedeceu-sistema-de.html</a></p>
<p>This is not scary?<br />
(sorry my poor english)</p>
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		<title>By: Itsme</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-134440</link>
		<dc:creator>Itsme</dc:creator>
		<pubDate>Tue, 07 Oct 2008 04:14:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-134440</guid>
		<description>Ruth Wells

I think you could overcome your problem with a properly constructed robots.txt, first with allows for all pages that are part of your site, then a disallow for the entire site.</description>
		<content:encoded><![CDATA[<p>Ruth Wells</p>
<p>I think you could overcome your problem with a properly constructed robots.txt, first with allows for all pages that are part of your site, then a disallow for the entire site.</p>
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		<title>By: Mike Abundo</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-124979</link>
		<dc:creator>Mike Abundo</dc:creator>
		<pubDate>Fri, 28 Mar 2008 02:58:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-124979</guid>
		<description>My site just got hit by a &lt;a href=&quot;http://blogs.sun.com/seapegasus/entry/new_blog_spammer_hack&quot; rel=&quot;nofollow&quot;&gt;new WordPress hack&lt;/a&gt;. The hacker left hidden text that got my personal blog deindexed. I&#039;ve already cleaned the hidden text out, and applied for reinclusion.

I&#039;d advise Matt and all other WordPress site owners to check for infection. This hack looks nasty.</description>
		<content:encoded><![CDATA[<p>My site just got hit by a <a href="http://blogs.sun.com/seapegasus/entry/new_blog_spammer_hack" rel="nofollow">new WordPress hack</a>. The hacker left hidden text that got my personal blog deindexed. I&#8217;ve already cleaned the hidden text out, and applied for reinclusion.</p>
<p>I&#8217;d advise Matt and all other WordPress site owners to check for infection. This hack looks nasty.</p>
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		<title>By: Ruth Wells</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-119313</link>
		<dc:creator>Ruth Wells</dc:creator>
		<pubDate>Thu, 20 Dec 2007 20:19:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-119313</guid>
		<description>I will probably be out of business by the time you read this, but I might as well write this because it may help someone else. I love Google-- at least until this week. My site was hacked. We removed offending script that added 100 pages of spam to our site for helping teachers work with traumatized children. Even AFTER the intrusion was repaired, hacker keeps posting 100 pages PER DAY of porn, drugs and cell phone links that appear to  be part of my site for helping children who struggle. I have requested reinclusion, updated my robots.txt file, filed a complaint with ic3.gov, and done everything people say to do. My site still cannot be found for any keyword that it normally could be found for. Traffic is off by 99% and I will be gone within weeks. There is no way to reach a live person at Google. Spiders don&#039;t understand hacks. They just add more of the junk pages. If you research this issue, hacked sites are a huge problem yet there is no ombudsman at Google to turn to. I know Google means well but I was victimized by the hacker then by Google. I think Google needs a human ombudsman available only to webmasters who have been hacked AND file an FBI ic3.gov report. The penalities for filing a false report are substantial. I think few people would do do that. Google needs some human mechanism to stop hackers from being able to destroy legitimate sites. Now, all one can do is sit back and wait and wait and hope to be crawled soon and that the spider will eventually make all the right interpretations and corrections. Until then, the hacker wins. Google, please consider offering a human resource when a crime has occured. Until then, the hacker has 900 pages on my site, I have only a 100 . That is why I may soon be gone.</description>
		<content:encoded><![CDATA[<p>I will probably be out of business by the time you read this, but I might as well write this because it may help someone else. I love Google&#8211; at least until this week. My site was hacked. We removed offending script that added 100 pages of spam to our site for helping teachers work with traumatized children. Even AFTER the intrusion was repaired, hacker keeps posting 100 pages PER DAY of porn, drugs and cell phone links that appear to  be part of my site for helping children who struggle. I have requested reinclusion, updated my robots.txt file, filed a complaint with ic3.gov, and done everything people say to do. My site still cannot be found for any keyword that it normally could be found for. Traffic is off by 99% and I will be gone within weeks. There is no way to reach a live person at Google. Spiders don&#8217;t understand hacks. They just add more of the junk pages. If you research this issue, hacked sites are a huge problem yet there is no ombudsman at Google to turn to. I know Google means well but I was victimized by the hacker then by Google. I think Google needs a human ombudsman available only to webmasters who have been hacked AND file an FBI ic3.gov report. The penalities for filing a false report are substantial. I think few people would do do that. Google needs some human mechanism to stop hackers from being able to destroy legitimate sites. Now, all one can do is sit back and wait and wait and hope to be crawled soon and that the spider will eventually make all the right interpretations and corrections. Until then, the hacker wins. Google, please consider offering a human resource when a crime has occured. Until then, the hacker has 900 pages on my site, I have only a 100 . That is why I may soon be gone.</p>
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		<title>By: Ken Fallaw</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-113150</link>
		<dc:creator>Ken Fallaw</dc:creator>
		<pubDate>Thu, 20 Sep 2007 13:26:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-113150</guid>
		<description>Hi Matt:

Your article was good reading.  On Monday of this week Sep 17, 2007, I received a message from Google telling me that some pages(my Index page) from my site had been removed for 30 days, due to hidden data on the page.

They sent us the hidden data.

We did find that there was hidden data on the page.  The hidden data, which we had no idea was there, was a duplication of our sites description.  The only thing we can surmise is that during the original construction of our site 7 years ago, the web page designer copied, or started a description on the web page which was later revised. 

I am not a web designer, but I have assumed the position of a webmaster on my site.   After our site was designed, I took control of the site, and edit the site with Front Page.    I do not use code.  Period.

Because I do not use code, I cannot see the code on the site.   Using Front Page, I do not need code.  I have no idea if something else is on my site because I never look at the code.  It is a foreign language to me.

I have taken the necessary steps for to have the pages reincluded.

However, I do have some serious issues with the manner in which Google handled this, and the consequences  it has had on my small business.

It seems strange, that Google does not send out some sort of warning letting someone know that their site is not in compliance with Googles Policies, and allow them time to correct them.

To just remove pages from your search engine has great consequences on a small business.  Our internet sales dropped over 50% over the weekend, after our pages were removed from the search engine.

In the seven years we have been on the web, we have gained good positons for our products, now our products are not listed at all, and we have no idea what kind of placement we will get when we are reinstated.

Our site does not even show up on google search.  It&#039;s like we have disappeared off the face of the earth.

Based on the email I received, we will be removed for 30 days.  This will have a terrible effect on our business, in the busiest part of our season.

When looking at the information that was hidden, the employee at Google should have been able to determine that this was not an intentional act.  He could readily see that it was a duplication of the pages description.  

We had no idea it was there, but we are paying a huge price for a small error.

Can you give me any suggestions.    We have found that we cannot contact Google.

Ken Fallaw</description>
		<content:encoded><![CDATA[<p>Hi Matt:</p>
<p>Your article was good reading.  On Monday of this week Sep 17, 2007, I received a message from Google telling me that some pages(my Index page) from my site had been removed for 30 days, due to hidden data on the page.</p>
<p>They sent us the hidden data.</p>
<p>We did find that there was hidden data on the page.  The hidden data, which we had no idea was there, was a duplication of our sites description.  The only thing we can surmise is that during the original construction of our site 7 years ago, the web page designer copied, or started a description on the web page which was later revised. </p>
<p>I am not a web designer, but I have assumed the position of a webmaster on my site.   After our site was designed, I took control of the site, and edit the site with Front Page.    I do not use code.  Period.</p>
<p>Because I do not use code, I cannot see the code on the site.   Using Front Page, I do not need code.  I have no idea if something else is on my site because I never look at the code.  It is a foreign language to me.</p>
<p>I have taken the necessary steps for to have the pages reincluded.</p>
<p>However, I do have some serious issues with the manner in which Google handled this, and the consequences  it has had on my small business.</p>
<p>It seems strange, that Google does not send out some sort of warning letting someone know that their site is not in compliance with Googles Policies, and allow them time to correct them.</p>
<p>To just remove pages from your search engine has great consequences on a small business.  Our internet sales dropped over 50% over the weekend, after our pages were removed from the search engine.</p>
<p>In the seven years we have been on the web, we have gained good positons for our products, now our products are not listed at all, and we have no idea what kind of placement we will get when we are reinstated.</p>
<p>Our site does not even show up on google search.  It&#8217;s like we have disappeared off the face of the earth.</p>
<p>Based on the email I received, we will be removed for 30 days.  This will have a terrible effect on our business, in the busiest part of our season.</p>
<p>When looking at the information that was hidden, the employee at Google should have been able to determine that this was not an intentional act.  He could readily see that it was a duplication of the pages description.  </p>
<p>We had no idea it was there, but we are paying a huge price for a small error.</p>
<p>Can you give me any suggestions.    We have found that we cannot contact Google.</p>
<p>Ken Fallaw</p>
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		<title>By: Monir Rahman</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-109957</link>
		<dc:creator>Monir Rahman</dc:creator>
		<pubDate>Sat, 28 Jul 2007 18:02:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-109957</guid>
		<description>Great article about what to do when a site hacked and google deindex that site. My site http://www.morocco-moroccan.com was hacked and deindexed by google though I fixed my site and inform google about this matter, google not reindex my site till now. So I created another site http://www.moroccodir.com and it was indexed by google but its page rank parameter is grey. Is my new site also get/well get ban by google?

Thanks.</description>
		<content:encoded><![CDATA[<p>Great article about what to do when a site hacked and google deindex that site. My site <a href="http://www.morocco-moroccan.com" rel="nofollow">http://www.morocco-moroccan.com</a> was hacked and deindexed by google though I fixed my site and inform google about this matter, google not reindex my site till now. So I created another site <a href="http://www.moroccodir.com" rel="nofollow">http://www.moroccodir.com</a> and it was indexed by google but its page rank parameter is grey. Is my new site also get/well get ban by google?</p>
<p>Thanks.</p>
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		<title>By: Naish</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-106502</link>
		<dc:creator>Naish</dc:creator>
		<pubDate>Thu, 14 Jun 2007 07:34:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-106502</guid>
		<description>Your spam protection for commenting is too hard, how am I supposed to know what 3 + 9 is.

But anyways, good insight into how google deals with hacked websites. However, if you type text containg rape and animal porn you still come up with alot of perverted sites, often containing harmful scripts waiting to be run on un-protected users. Why aren&#039;t these sites automatically black listed? Or maybe I didn&#039;t grasp the concept.</description>
		<content:encoded><![CDATA[<p>Your spam protection for commenting is too hard, how am I supposed to know what 3 + 9 is.</p>
<p>But anyways, good insight into how google deals with hacked websites. However, if you type text containg rape and animal porn you still come up with alot of perverted sites, often containing harmful scripts waiting to be run on un-protected users. Why aren&#8217;t these sites automatically black listed? Or maybe I didn&#8217;t grasp the concept.</p>
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		<title>By: Jan</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-103111</link>
		<dc:creator>Jan</dc:creator>
		<pubDate>Sat, 28 Apr 2007 06:46:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-103111</guid>
		<description>My site was just hacked.  One of my newsletter folders and blog folders (so far) and did not realize it until I looked at the keywords in webmaster tools that I just signed up for - boy they were not my keywords!!

Two things, at least, here:

1.  You say it is the web masters responsibility but how on earth can anyone keep on top of things that are going on in the background when it is coming through hosting companies and blogs (for example).  My example is so similar to the one you site above, and when a search was done I saw &#039;Brown University&quot;, &quot;Duke University&quot; and many many others that may not be known by name but are going through the same hack.

2.  Why is Google indexing this sick porn in the first place.  Web masters would not have to worry about it if you had a filter - or at the very least put them in their own search index and leave businesses alone.

Jan</description>
		<content:encoded><![CDATA[<p>My site was just hacked.  One of my newsletter folders and blog folders (so far) and did not realize it until I looked at the keywords in webmaster tools that I just signed up for &#8211; boy they were not my keywords!!</p>
<p>Two things, at least, here:</p>
<p>1.  You say it is the web masters responsibility but how on earth can anyone keep on top of things that are going on in the background when it is coming through hosting companies and blogs (for example).  My example is so similar to the one you site above, and when a search was done I saw &#8216;Brown University&#8221;, &#8220;Duke University&#8221; and many many others that may not be known by name but are going through the same hack.</p>
<p>2.  Why is Google indexing this sick porn in the first place.  Web masters would not have to worry about it if you had a filter &#8211; or at the very least put them in their own search index and leave businesses alone.</p>
<p>Jan</p>
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		<title>By: Sandra Souci</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-100029</link>
		<dc:creator>Sandra Souci</dc:creator>
		<pubDate>Mon, 19 Mar 2007 23:27:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-100029</guid>
		<description>Matt:

Our site was hacked about a year ago, but we only discovered it recently. The hackers installed hundreds of malicious pages on our server unknown to us (and not visible to regular site visitors). These pages dealt with with: porn, online pharmacy/drugs, gambling, etc.

When I checked using Google Webmaster Tools (Page Analysis), it showed that common words &quot;In your site&#039;s content&quot; was primarily full of these bogus terms, and, the words &quot;In external links to your site&quot; was showing almost 100% malicious terms. Needless to say, out former top ranking and Google traffic has been demolished, and we rank only #50 for our *own name*!

To correct, we flushed out our server, reset password, and freshly installed our site. Using Google URL removal tool, we had all the malicious pages we could find succesfully removed from the index. Also, we set up 409 redirects (&quot;page gone&quot;) in our .htaccess file. for these bad pages.

We made a Google re-inclusion request, but this will probably be ignored because our site was actually successfully being indexed (just not for the correct, legitimate terms!).

Just checked Webmaster Tools again, and eureka, the common words &quot;In your site&#039;s content&quot; seem to be OK now, BUT, the words &quot;In external links to your site&quot; is still showing almost 100% malicious terms. Since Google places heavy emphasis on incoming links, I fear that our site has been permanently destroyed because there is no way we can stop those bad 3rd party links (the hackers must have set up some sort of interlinked network of fake pages on many other sites). There are thousands of these bad and unrelated incoming links, and they probably far outweigh our on-topic legitimate links.

What can we do? Is our site permanently &quot;finished&quot; in the eyes of Google?

Any advice or assistance would be greatly appreciated.

Thanks,

SS</description>
		<content:encoded><![CDATA[<p>Matt:</p>
<p>Our site was hacked about a year ago, but we only discovered it recently. The hackers installed hundreds of malicious pages on our server unknown to us (and not visible to regular site visitors). These pages dealt with with: porn, online pharmacy/drugs, gambling, etc.</p>
<p>When I checked using Google Webmaster Tools (Page Analysis), it showed that common words &#8220;In your site&#8217;s content&#8221; was primarily full of these bogus terms, and, the words &#8220;In external links to your site&#8221; was showing almost 100% malicious terms. Needless to say, out former top ranking and Google traffic has been demolished, and we rank only #50 for our *own name*!</p>
<p>To correct, we flushed out our server, reset password, and freshly installed our site. Using Google URL removal tool, we had all the malicious pages we could find succesfully removed from the index. Also, we set up 409 redirects (&#8220;page gone&#8221;) in our .htaccess file. for these bad pages.</p>
<p>We made a Google re-inclusion request, but this will probably be ignored because our site was actually successfully being indexed (just not for the correct, legitimate terms!).</p>
<p>Just checked Webmaster Tools again, and eureka, the common words &#8220;In your site&#8217;s content&#8221; seem to be OK now, BUT, the words &#8220;In external links to your site&#8221; is still showing almost 100% malicious terms. Since Google places heavy emphasis on incoming links, I fear that our site has been permanently destroyed because there is no way we can stop those bad 3rd party links (the hackers must have set up some sort of interlinked network of fake pages on many other sites). There are thousands of these bad and unrelated incoming links, and they probably far outweigh our on-topic legitimate links.</p>
<p>What can we do? Is our site permanently &#8220;finished&#8221; in the eyes of Google?</p>
<p>Any advice or assistance would be greatly appreciated.</p>
<p>Thanks,</p>
<p>SS</p>
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		<title>By: Joebee</title>
		<link>http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-97365</link>
		<dc:creator>Joebee</dc:creator>
		<pubDate>Fri, 16 Feb 2007 11:44:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.mattcutts.com/blog/how-google-handles-hacked-sites/#comment-97365</guid>
		<description>Matt
Is there any way to contact Google if your site does get hacked? About 6 weeks ago we found over 8,000 spam links appear in Google which appeared to be URLs from our website. After digging about we found someone had hacked into a directory on our server and dropped a little 404 URL rewrite and a redirect that directed to their website. Then by creating a ton of non-existent links to that directory from other sites... all the links redirect to their own. We quickly found the malicious script (so now all the links now report a 404), secured the directory against future hacks and, resubmitted an up to date Google sitemap with all the correct URLs. This was a month ago and rather than the links disappeared like we hoped a further 10,000 have just appeared in google bringing the total to around 18,000 non-existant spammy links. 
We are obviously concerned that this will hurt us as alot of the links have porn or hacking stuff in the URLs. Is there anything else we can do to get the links removed?
Joe (UK)</description>
		<content:encoded><![CDATA[<p>Matt<br />
Is there any way to contact Google if your site does get hacked? About 6 weeks ago we found over 8,000 spam links appear in Google which appeared to be URLs from our website. After digging about we found someone had hacked into a directory on our server and dropped a little 404 URL rewrite and a redirect that directed to their website. Then by creating a ton of non-existent links to that directory from other sites&#8230; all the links redirect to their own. We quickly found the malicious script (so now all the links now report a 404), secured the directory against future hacks and, resubmitted an up to date Google sitemap with all the correct URLs. This was a month ago and rather than the links disappeared like we hoped a further 10,000 have just appeared in google bringing the total to around 18,000 non-existant spammy links.<br />
We are obviously concerned that this will hurt us as alot of the links have porn or hacking stuff in the URLs. Is there anything else we can do to get the links removed?<br />
Joe (UK)</p>
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